Customer guide

Lost key aftercare.

Aftercare guidance for customers after a lost-key replacement or key memory change.

01

Test every supplied key before storing it.

Use this as a practical prompt before calling, booking, or handing over the vehicle.

02

Keep the spare key away from the vehicle.

Use this as a practical prompt before calling, booking, or handing over the vehicle.

03

Record the job date and key type for future reference.

Use this as a practical prompt before calling, booking, or handing over the vehicle.

04

Call back quickly if a remote or ignition symptom returns.

Use this as a practical prompt before calling, booking, or handing over the vehicle.